We understand that things happen — if you need to make changes to your order, please contact us as soon as possible.
If your order is still pending and has not been picked or shipped, we’ll do our best to accommodate your request.
Orders can be changed or cancelled only if they have not yet been processed. Once your order enters processing or has been dispatched, it can no longer be modified.

To request a change, please contact us immediately.

Check your tracking link from the shipping confirmation email. Delays can occur due to customs or couriers. If tracking hasn’t updated in a few days, kindly contact us.

Check our Track Your Order page and prepare any of the following to see the real-time updates:
>> The Airwaybill (tracking number) we emailed you
>> Your registered email and order number

Yes! We offer FREE global shipping with no minimum order value.

Please see our facilities below which the orders will be shipped from.
If you order more than 2 items, it is possible to have partial shipments. This depends on which warehouse they will be shipped from.

USA | Montana, Florida
Sweden | Jonkoping, Stockholm
Switzerland | Geneva
Germany | Salzburg
Spain | Alicante
Italy | Milan, Milano, Giuseppe, Beati, Genova, Florence, Modena, Celentano, Como, Pescara, Piacenza, Rimini, Rome, San Marino, Moderna, Napoli

Cut-Off Time: 5:00 PM (UTC+2)
Handling Time: 1–3 business days
Delivery Estimates:

Europe: 2–5 business days total
Non-EU Countries: 3–6 business days total

We do not ship to P.O. boxes, remote areas, or regions under conflict (e.g., Ukraine, Gaza, Sudan). Check eligibility by messaging us.

We accept:

>> Major debit and credit cards
>> PayPal
>> Digital Wallets: Google Pay, Apple Pay, Venmo
>> Buy Now, Pay Later
>> Alternative local payments
>> Bank Transfer upon request – Please note in case this is selected, we can only start processing the order once the payment is received.

Yes. We use industry-standard encryption for all transactions.

Yes, there’s no penalty for paying early.

You can make or schedule payments at affirm.com or in the Affirm app for iOS or Android. Affirm will send you email and text reminders before payments
are due.

Yes, you can return an item you bought with Affirm by initiating the return process with the store.

No, your credit won’t be affected when you create an Affirm account or check your eligibility (including checking your pre qualification eligibility). When you apply for or check to see if you prequalify for Affirm financing, it’s considered a soft inquiry, which does not affect your credit. If you decide to pay with installments through Affirm, your payment plan and repayment activity may be reported to credit bureaus. You can find more information on Affirm’s Help Center.

Yes, you’ll need a mobile phone number from the U.S. or U.S. territories. This helps Affirm verify it’s really you who is creating your account and signing in.

You can visit their website at affirm.com.

Split your purchase into 4 interest-free, bi-weekly payments.

Purchase Amount: $30 to $1,500
Number of Payment: 4 interest-free payments
Time between Payments: Bi-weekly (1 down payment & 3 payments)
APR: 0%
Repayment Method: Debit card, credit card, confirmed bank account, or PayPal Balance (not available for autopay)
Purchase Protection: Included
Late Fees: None
Sign-up Fees: None
Autopay Available: Automatically enrolled at time of purchase

Pay in 4 is available to consumers upon approval for purchases of $30 to $1,500. Pay in 4 is currently not available to residents of MO or NV. Offer availability depends on the merchant and also may not be available for certain recurring, subscription services. When applying, a soft credit check may be needed, but will not affect your credit score. You must be 18 years old or older to apply: Loans to CA residents are made or arranged pursuant to a CA Financing Law License. GA Installment Lender Licensee, NMLS #910457. RI Small Loan Lender Licensee. NM residents: Find more disclosures related to Pay in 4.

Enjoy the flexibility of 3, 6, 12, or 24-month payment plans with $0 down

Purchase Amount: $49 to $10,000
Number of Payment: 3, 6, 12, or 24 payments
Time between Payments: Monthly
APR: 9.99% to 35.99%
Repayment Method: Debit card, credit card, confirmed bank account, or PayPal Balance (not available for autopay)
Purchase Protection: Included
Late Fees: None
Sign-up Fees: None
Autopay Available: Optionally enroll in autopay at time of purchase or any time after

Pay Monthly is subject to consumer credit approval and eligibility. Fixed APR is 9.99-35.99%. 0% APR on a 3 month term is offered through July 7, 2025 on purchases of $49-$498.99. Eligibility varies and exclusions may apply. Terms and rates vary based on purchase amount and your credit. For example, for a limited time, a $200 purchase can be paid at 0% APR in 3 monthly payments ($66.66/mo.; $0.00 interest; $200.00 total of payments). A $600 purchase can be paid at 26% APR in 6 monthly payments ($107.76/mo.; $46.57 interest; $646.57 total of payments) or 12 monthly payments ($57.33/mo.; $88.01 interest; $688.01 total of payments). A $1,500 purchase can be paid at 26% APR in 24 monthly payments ($80.77/mo; $438.47 interest; $1,938.47 total of payments). Payments may change based on shipping, taxes, updates to your purchase, or missed payments. Availability depends on the merchant and may not be available for subscriptions or recurring payments. Pay Monthly is currently not available to residents of AK, CT, HI, NC, or NV. You must be 18 years old or older to apply. Missed payments may have an impact on your credit score. The lender for Pay Monthly is WebBank. PayPal, Inc. (NMLS #910457): RI Loan Broker Licensee. VT Loan Solicitation Licensee. VT residents: THIS IS A LOAN SOLICITATION ONLY. PAYPAL, INC. IS NOT THE LENDER. INFORMATION RECEIVED WILL BE SHARED WITH ONE OR MORE THIRD PARTIES IN CONNECTION WITH YOUR LOAN INQUIRY. THE LENDER MAY NOT BE SUBJECT TO ALL VERMONT LENDING LAWS. THE LENDER MAY BE SUBJECT TO FEDERAL LENDING LAWS.

Pay in 4 is always interest-free, with no late fees or sign-up fees. With Pay Monthly, you will pay a fixed interest rate, which varies based on your credit, and you won’t pay any late fees or sign-up fees.

Yes. You can view your Pay Monthly remaining balance in the PayPal app by clicking Pay Later. There you can make additional payments as desired or pay off the loan in full at any time and you won’t be charged a fee or penalty if you do so.

Buy now, pay later solutions are excellent options if you want to make purchases more manageable by paying them off over time. Get what you want right away and break the payments up over weeks or months.

We accept returns for items that is:

>> Damaged
>> Defective
>> Delivered incorrectly

>> Request must be made within 14 days
>> Product must be unused, in original packaging with invoice
>> For damaged items, include clear photos

Unfortunately, we do not accept exchanges at this time. If the item is eligible for refund, we will send a return shipping label and we will issue a full refund to the same payment method. Please see our policy for more information.

Refunds are processed within 2 days after we received and inspect the returned item. For orders that have been canceled or not shipped, the refund is processed immediately.