Frequently Asked Questions (FAQ)

Yes, we utilize encrypted payment systems to guarantee the safety and security of your data.

Yes. Eligible customers may be offered installment payment options through Affirm at checkout. Payment options are subject to an eligibility check, and available terms depend on the purchase amount and customer eligibility. A down payment may be required.

For more information, please review Affirm’s financing disclosures

Where available, estimated installment payments may be displayed on eligible product pages. Your available payment options, applicable APR, and repayment terms will be presented by Affirm during the payment process before you confirm your financing agreement.

For further details, please review Affirm’s financing disclosures

Yes, items purchased using Affirm can be returned by following the standard return procedure established by theFeinheit.

Please check our Return & Refund policy for more information.

Yes, complimentary DHL Express shipping is provided on orders that meet the minimum order value, subject to the destination.

Your exact rate for your destination is always shown at checkout before you pay — see our full Shipping Policy for the complete rate table by country.

Orders are dispatched via DHL (Express and On Demand Delivery).

Delivery times encompass order processing, which typically requires 1 to 3 business days, in addition to carrier transit. The estimated total delivery duration is 2 to 5 days for shipments within Europe, and 3 to 6 days for destinations outside the European Union.

Please note that shipment delays may occasionally occur due to external factors. In such cases, our team will promptly keep you informed throughout the entire process.

Full details are available on our Shipping Policy page.

The daily Order Cut-Off Time is 4:00 p.m. (UTC+1).

Delivery is not available to PO Boxes or APO/FPO addresses. Additionally, shipping may be restricted to specific countries or regions affected by active conflict or significant logistical challenges.

Once your order has been dispatched, you will receive a tracking number via email. You may track your shipment directly on the carrier’s official tracking website using the provided airway bill link.

Yes, we ship to customers worldwide. See our Customs Duties and Import Taxes section for details on charges that may apply to international orders.

Please note that once an order has been shipped or scheduled for shipment, modifications to shipping information, including the delivery address, cannot be guaranteed.

If you require a change, please contact us via the Contact Us section or email tracking@thefeinheit.com. We will make every effort to accommodate your request, although we cannot guarantee it.

We accept returns within 14 days of delivery. Returns are permitted exclusively for items that are damaged, defective, or not as described. Please note that returns are not accepted for reasons such as change of mind or buyer’s remorse.

Full policy details are available on the Returns & Refunds page.

Approved refunds will be processed and credited to the original payment method within 7 business days.

Refund requests must be submitted within 14 calendar days from the date of delivery. The item should be unused, maintained in its original condition, and accompanied by all original packaging, tags, and documentation. Clear photographic evidence of the issue must be provided.

Please note that Change-of-mind, discretionary, buyer’s remorse claims or declines to pay applicable customs duties, taxes, or import fees do not constitute valid grounds for a refund. Import duties, customs fees, or any government charges incurred upon the item re-entering the country of origin are borne entirely by the customer, and if customs duties or import taxes are refused and the package is returned, shipping and return fees will not be refunded. This policy also applies to orders with free express shipping, whereby the shipping cost initially covered by the company on behalf of the customer will be deducted from the total order amount.

Full policy details are available on the Returns & Refunds page.

To initiate a refund request, please contact us at refunds@thefeinheit.com, providing your order number, a detailed description of the issue, and clear, high-resolution photographs that clearly depict the condition or defect. You will receive a response within 24 hours.

TheFeinheit is responsible for managing customer support, coordinating orders, and resolving any issues related to all purchases made through the website.

If customs duties, taxes, or import fees are refused and the order is returned, any costs incurred as a result of the return will be deducted from the refund.

These may include outbound shipping, return shipping, reimportation charges, non-refundable payment processing fees, and the 4% order processing fee, where applicable and permitted by law.

This also applies to orders that originally qualified for complimentary shipping, in which case the actual outbound shipping cost incurred will be deducted.

Please visit our Return & Refund Policy for complete details on refund deductions and applicable charges.

Import taxes and customs duties are not included in the purchase price unless explicitly indicated. These fees are assessed by local customs authorities and are collected by the courier at the time of delivery.

Where applicable, these fees are generally collected by the courier or freight company at the time of delivery or during customs clearance.

Effective August 29, 2025, all shipments entering the United States, irrespective of their declared value, will be subject to two mandatory fees: a minimum government-imposed duty of 15% on the declared value, in addition to a Merchandise Processing Fee (MPF) of $29.66 per shipment.

Orders dispatched within the European Union are typically exempt from import taxes and customs duties. However, shipments to the United Kingdom may be subject to applicable duties and taxes, which are collected by the courier upon delivery.

Import taxes and duties are not included in the total amount of your order. These fees are assessed by your local customs authority and are the exclusive responsibility of the recipient. The courier service will generally contact you directly to arrange payment of these charges.

If customs duties or import taxes are declined and the package is returned, the associated shipping fees will not be refunded. This policy applies to orders with free express shipping, whereby the shipping cost initially covered by the company on behalf of the customer will be deducted from the total order amount.

Contact your local customs office for specific details regarding import duties and taxes in your country.

The program provides rewards for promoting our brand and is automatically activated upon the creation of an account, requiring no additional registration.

Participation is optional and subject to program terms and conditions.

You earn rewards in two ways:
1. Referral Bonus: A one-time 5% of total order reward for every new customer’s first purchase.
2. Lifetime Commission: A 2% commission on every future purchase made by your referred customer, permanently.

Certainly. Once an individual registers via your referral link, they will remain permanently associated with you as their ambassador, guaranteeing that you receive commissions on all subsequent orders they make, regardless of whether they complete their purchase as a guest.

Commissions are disbursed monthly on the 5th, covering earnings from the preceding month. Please note that the minimum payout amount is $50.

Ambassadors have access to a dedicated Ambassador Dashboard to track performance, commissions, and referral activity.

No. Your earned points do not expire and will remain available in your account for future redemption.

You can redeem 100 points for $5 in Rewards Credit toward eligible purchases.

Points redemption is temporarily unavailable while we update this feature. You can continue earning points, and your existing balance will remain in your account.

Once redemption is available, you may use your accumulated points toward up to 100% of your eligible order amount, subject to your available points balance.

Yes. Rewards points are linked to your theFeinheit account. Create an account or log in before checkout to earn points on eligible purchases.

Points earned from cancelled or fully refunded orders are deducted from your balance to reflect the adjustment. Points associated with partial returns may require a separate adjustment.

You earn 10 points for every $20 spent on qualifying purchases, excluding shipping and taxes. Points are added automatically to your account once your order reaches Processing status following payment confirmation.

theFeinheit is headquartered in Dallas, Texas, United States. Our primary operational hub for authentication, logistics, and global dispatch is located in Como, Italy.

theFeinheit operates as a curated multi-brand online retailer. Products are fulfilled through trusted brand partners and authorized suppliers. theFeinheit remains the primary point of contact for customer service, order management, and post-purchase support.

We exclusively offer brand-new products.

Every item sold by theFeinheit is guaranteed authentic. Products are sourced from verified luxury and emerging designer partners. Authentication and quality checks are handled through our European operations hub in Italy before worldwide dispatch.